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Academy Statement – COVID-19 (18/03/2020)

Guidance on UK visas during Coronavirus

On Tuesday 24 March, UK Visas and Immigration (UKVI) published guidance on GOV.UK on immigration provisions for individuals affected by travel restrictions associated with coronavirus (COVID-19).

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Staying Safe Advice for Students

We understand that this is a difficult time. We have put together a guide to help you stay safe and keep positive

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Self-Isolating Help for Students

We understand that this is a difficult time. We have put together a guide to help you self-isolate.

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Celtic English Academy Statement on Coronavirus

Last updated: Wednesday 18th March 2020

 

Following the advice of the Government, our academy will be closed from Friday afternoon, 20th March. 

To ensure our students can continue learning, all lessons will be moved online from Monday 23rd March and we will soon notify everyone by email how to join the online classes with our experienced teachers.

Over the next few days the team will contact all students here and help them to continue or make a plan for their studies.

If you have any concerns, the Celtic team are ready to speak with you. We are here to support you and we can discuss options for your course and accommodation with you. We appreciate that we are all living in an unusual time for our world right now and together we will support one another in the best ways that we can.

 


 

Last updated: Tuesday 17th March 2020

 

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Dear Students and Educational Tour Operators,

The UK now has a daily news conference led by the prime minister of senior ministers, alongside Prof Chris Whitty, the government’s chief medical adviser, and chief scientific advisor Sir Patrick Vallance.

There are now additional guidance measures that have been put in place to help stop the spread of the virus in the UK.

Prime Minister Boris Johnson provided the UK with a daily update on March 16th which included the following new measures:

  • Only travel on public transport if you need to
  • Stop all non-essential contact with others
  • Stop all unnecessary travel
  • Avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • Avoid events with large groups of people

The Prime Minister’s full statement is available to read here.

The most common symptoms of Covid-19 Coronavirus are a new continuous cough, and/or a high temperature.

As of 17th March 2020, the new guidance for staying at home includes:

  • Anyone who has a new continuous cough and/or a high temperature should stay at home and to self-isolate for 7 days from when their symptoms started.
  • If you live with other people, they should stay at home for 14 days from the day the first person got symptoms
    • After 14 days, anyone you live with who does not have symptoms can return to their normal routine
    • But, if anyone in the home gets symptoms, they should stay at home for 7 days from when their symptoms start. Even if it means they’re at home for longer than 14 days

This is the advice of the UK Government and can be read in full here.

If you are an agent who has a student at our academy at this time, we would appreciate it if you could help us communicate these new messages with your student.

We are continuing to advise students and visitors to follow the most up to date guidance from the UK Government and National Health Service Wales (NHS Wales).

The latest advice from the UK Government is updated at 2pm every day and can be found here.

It is important to remember that for most people, Covid-19 Coronavirus will be a mild infection.

We remain open and are continuing to accept bookings. We will continue to accept students under our terms and conditions and under the guidance of the UK Government and NHS Wales.

We are pleased to announce that from next Monday 23rd March, we will be starting to run online classes. More information on that will soon be distributed to all current and future students through our website, social media and by email.

If the situation changes in a way which affects our approach, we will inform students and Educational Tour Operators as soon as possible through the Celtic website and other appropriate media such as emails (info@celticenglish.co.uk), telephone calls (during office hours: +44(0)2920 344805 / out of office hours: +44(0)7803 495154), Whatsapp (+44(0)7803 495154), Facebook (https://www.facebook.com/celticenglishacademy/) and text messaging.

We recognise that students who have made a booking or are looking to make a booking may be concerned about their travel and their course, so we have prepared a Frequently Asked Questions sheet. It gives details about what steps we are taking as an academy to help our staff, students and visitors stay well.

 

Frequently Asked Questions

  1. What is your academy doing to raise awareness of Covid-19 Coronavirus symptoms?

All staff have been provided with NHS Wales guidelines of the symptoms of Covid-19 Coronavirus.

All students are made aware of the symptoms on arrival as part of the student induction, and in posters around the academy.

Students are asked to fill in an Enrolment Health Form on arrival, which asks them whether they have any of the Covid-19 Coronavirus symptoms, advises on how they can stay healthy and what to do in the case they feel unwell.

 

  1. What is your academy doing to raise awareness of how students can stay well?

Posters in bathrooms and in all classrooms advise students of the importance of washing their hands thoroughly and for at least 20 seconds. This is the most important thing that everyone can do.

Automatic hand sanitisers are available in all classrooms and in some corridors so students can sanitise their hands whenever they wish.

We are cleaning and disinfecting frequently touched objects and surfaces in the academy on regular basis.

The UK Government does not recommend the use of face masks as a form of protection against the virus, because they are not thought to be effective outside of medical practices.

We advise students to stay at home if they are not feeling well, rather than come to class.

The best way to prevent infection is to avoid being exposed to the virus through good hygiene. There are general principles you can follow to help prevent the spread of respiratory viruses such as Novel Coronavirus (COVID-19). These include:

  • Washing your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell
  • If you feel unwell, stay at home
  • Cover your cough or sneeze with a tissue then throw the tissue in the bin, and then wash your hands immediately

We are communicating with students digitally through our website, blog and social media accounts, so that we can educate and inform as many students with the latest UK advice as soon as we have it.

 

  1. What does it mean to self-isolate or ‘stay at home’?

There are specific things you can and should not do if you are self-isolating. Here is a simple list from the NHS: Self-isolation advice

Staying at home means that if possible you should not go out even to buy food or essentials, other than for exercise, and in that case at a safe distance from others.

If necessary, you should ask for help from others for your daily necessities. And if that is not possible, then you should do what you can to limit your social contact when you leave the house to get supplies.

Any student who needs to self-isolate and is not showing symptoms or is well enough to stay at home will be helped to move to a studio flat, where they do not need to share with others.

These will be offered at no extra cost, provided the student has booked accommodation with us, for the 7 day self-isolation period. After this time has passed, the student can move to their accommodation as originally booked.

 

  1. When do I have to self-isolate?

Anyone who has a new continuous cough and/or a high temperature must stay at home and self-isolate for seven days from when their symptoms started.

You are no longer enforced to self-isolate based on your country of origin, or if you have visited a country that has known cases in the last 14 days.

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms

  • After 14 days, anyone you live with who does not have symptoms can return to their normal routine
  • But, if anyone in the home gets symptoms, they should stay at home for 7 days from when their symptoms start. Even if it means they’re at home for longer than 14 days

 

  1. I think I have the symptoms of Covid-19 Coronavirus, so I am going to self isolate. How do I get food delivered to my accommodation in the UK?

If you need to get food, medicine or toiletries, the UK has many supermarkets who deliver online. You will need to create an account or ‘register’ first:

You can also get cooked food or takeaway food delivered. The main takeaway food companies are:

 

  1. What happens after I arrive and start to show the symptoms of Covid-19 Coronavirus?

If you arrive and start to show symptoms of Covid-19 Coronavirus, you will need to self-isolate for 7 days.

Celtic English Academy has private studio flats available for students aged 18 or over if they need to self-isolate on arrival. These will be offered at no extra cost, provided the student has booked accommodation with us, for the 7 day self-isolation period. After this time has passed, the student can move to their accommodation as originally booked. If you are under 18, we can advise you on a case by case basis.

If your symptoms are mild, you should remain self-isolating in your own home.

If you feel you cannot cope with your symptoms at home or your condition gets worse or your symptoms do not get better after 7 days you can ask use the online Coronavirus symptoms checker, available here: NHS 111 Online Coronavirus service.

Students are advised not to go directly to a GP (Doctor) or a hospital.

 

  1. I have symptoms of Covid-19 Coronavirus. What should I do to relieve the symptoms whilst I recover?
  • Maintain a healthy diet
  • Drink plenty of water and take paracetamol to help with your symptoms
  • There is currently no strong evidence that ibuprofen can make Covid-19 coronavirus worse, but the NHS suggests that until we can be sure, it is better to take paracetamol to treat the symptoms of coronavirus, unless your doctor has told you paracetamol is not suitable for you or you are prescribed Ibuprofen for another condition.

 

  1. How will Celtic fulfil its Duty of Care whilst students are self-isolating or ‘staying at home’?

Celtic will support the wellbeing of students to the best of our ability during a period of self-isolation.

Celtic has prepared a fact sheet for students who may need to self-isolate which includes simple instructions on what they can and cannot do and how they can use online resources such as supermarket food delivery services in Cardiff whilst they are required to stay at their home.

Celtic can help organise food and toiletries to be delivered to the student accommodation if it is difficult for the student to do this themselves.

In the case that supermarket food delivery services in Cardiff are at capacity, a member of Celtic staff will provide an equivalent service of essential food and household items for any student who requests it. The cost of the food delivery will be charged to the student, but only to cover costs incurred.

Celtic will check in by telephone with students periodically throughout the duration of their self-isolation to see how they are doing both mentally and physically.

 

  1. What happens if I still have symptoms after the 7 day isolation or ‘stay at home’ time?

After 7 days, if you no longer have a high temperature students can return to normal routine, including attending class.

If you still have a high temperature, stay at home until your temperature returns to normal.

If you still have a cough after 7 days, but your temperature is normal, you do not need to continue staying at home. A cough can last for several weeks after the infection has gone.

If your symptoms do not get better after 7 days, or if you condition gets worse, Celtic will help you seek further medical advice by using the NHS 111 Online Coronavirus service.

 

  1. If I am self-isolating and my symptoms are mild, how will I attend class?

If your symptoms are mild and you are well enough to learn, you can attend your class online using software that allows you to see your teacher and class via your computer.

 

  1. If I am self-isolating and I don’t feel well enough to join an online class, what can I do about my course?

If you are self-isolating and you don’t feel well enough to join an online class, you can request to take time off as a holiday. As long as there is enough time left on your visa, we can add this to the end of your course.

You will be responsible for covering the cost of your accommodation for the duration of the period you need to self-isolate, even if this is longer than your original course. You are also responsible for rearranging your accommodation at the postponed dates at your own cost.

 

  1. I am a student and my course is in the future. I am worried about travelling and my flights.

We advise you take our comprehensive travel insurance and check that the terms and conditions cover these issues.

 

  1. I am a student and my course is in the future. I am worried that my course might be cancelled or I may not be able to travel due to restrictions.

Celtic English Academy will be open unless it is shut by the Welsh Health Authorities or at the request of the Welsh Government. Our normal terms and conditions apply.

The only exception to this is our postponement period, which we are temporarily increasing from 6 to 12 months, if requested, until further notice.

 

  1. If the academy is shut by the UK Health Authorities or the UK Government and I have already arrived, will I get my money back?

If the Welsh Government or Welsh Health Authorities close our academy we will offer online classes until we can open again. As we are still able to offer the service which has been paid for, there will not be any refund offered.

 

  1. I am a student under 18 years of age

Please contact the academy on 00 44 02920 344 805 and ask to speak to the CEO so we can discuss your booking.

 

For more information:

 

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