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COVID-19 FAQs

16th March 2020

We understand that there is some concern over travelling to the UK and Wales since the virus was announced as present here. We have prepared this statement to reassure you and to advise you of the steps our academy is taking to prevent Covid-19 Coronavirus and prepare for students who may need to self-isolate.

Celtic English Academy Statement

The safety of our staff, students and visitors is our first priority and as a centre of education we recognise our broader role in supporting public health and wellbeing.

Celtic already has very robust, detailed procedures in place to manage safeguarding. We have put in place additional procedures regarding Covid-19 Coronavirus we are reviewing these procedures regularly. We are advising students and visitors to follow the most up to date guidance from the UK Government and National Health Service Wales (NHS Wales).

The latest advice from the UK Government is updated at 2pm every day and can be found here.

The UK Government has withdrawn the list of specified countries and areas with implications for returning travellers or visitors arriving in the UK that used to be available here.

The most common symptoms of Covid-19 Coronavirus are a new continuous cough, and/or a high temperature.

As of 13th March 2020, the new guidance is that anyone who has a new continuous cough and/or a high temperature to stay at home and to self-isolate for seven days from when their symptoms started.

You are no longer enforced to self-isolate based on your country of origin, or if you have visited a country that has known cases in the last 14 days.

This is the advice of the UK Government and can be read in full here.

It is important to remember that for most people, Covid-19 Coronavirus will be a mild infection.

We remain open and are continuing to accept bookings. We will continue to accept students under our terms and conditions and under the guidance of the UK Government and NHS Wales.

If the situation changes in a way which affects our approach, we will inform students and Educational Tour Operators as soon as possible through the Celtic website and other appropriate media such as emails (info@celticenglish.co.uk), telephone calls (during office hours: +44(0)2920 344805 / out of office hours: +44(0)7803 495154), Whatsapp (+44(0)7803 495154), Facebook and text messaging.

We recognise that students who have made a booking or are looking to make a booking may be concerned about their travel and their course, so we have prepared a Frequently Asked Questions sheet. It gives details about what steps we are taking as an academy to help our staff, students and visitors stay well.

 

Frequently Asked Questions

1. What is your academy doing to raise awareness of Covid-19 Coronavirus symptoms?

All staff have been provided with NHS Wales guidelines of the symptoms of Covid-19 Coronavirus.

All students are made aware of the symptoms on arrival as part of the student induction, and in posters around the academy.

 

2. What is your academy doing to raise awareness of how students can stay well?

Posters in bathrooms and in all classrooms advise students of the importance of washing their hands thoroughly and for at least 20 seconds. This is the most important thing that everyone can do.

Automatic hand sanitisers are available in all classrooms and in some corridors so students can sanitise their hands whenever they wish.

We are cleaning and disinfecting frequently touched objects and surfaces in the academy on regular basis.

The UK Government does not recommend the use of face masks as a form of protection against the virus, because they are not thought to be effective outside of medical practices.

We advise students to stay at home if they are not feeling well, rather than come to class.

The best way to prevent infection is to avoid being exposed to the virus through good hygiene. There are general principles you can follow to help prevent the spread of respiratory viruses such as Novel Coronavirus (COVID-19). These include:

  • Washing your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell
  • If you feel unwell, stay at home
  • Cover your cough or sneeze with a tissue then throw the tissue in the bin, and then wash your hands immediately

 

3. When do I have to self-isolate?

As of UK Governmental advice on 13th March 2020, anyone who has a new continuous cough and/or a high temperature must stay at home and self-isolate for seven days from when their symptoms started.

You are no longer enforced to self-isolate based on your country of origin, or if you have visited a country that has known cases in the last 14 days.

 

4. What does it mean to self-isolate?

There are specific things you can and should not do if you are self-isolating. Here is a simple list from the NHS: Self-isolation advice

Any student who needs to self-isolate and is not showing symptoms or is well enough to stay at home will be helped to move to a studio flat, where they do not need to share with others.

These will be offered at no extra cost, provided the student has booked accommodation with us, for the 7 day self-isolation period. After this time has passed, the student can move to their accommodation as originally booked.

Celtic can help organise food and toiletries to be delivered to the student accommodation if it is difficult for the student to do this themselves.

Celtic has prepared a fact sheet for students who may need to self-isolate which includes simple instructions on what they can and cannot do and how they can use online resources such as supermarket food delivery services in Cardiff whilst they are required to stay at their home.

 

5. What after I arrive and start to show the symptoms of Covid-19 Coronavirus?

If you arrive and start to show symptoms of Covid-19 Coronavirus, you will need to self-isolate for 7 days.

Celtic English Academy has private studio flats available for students aged 18 or over if they need to self-isolate on arrival. These will be offered at no extra cost, provided the student has booked accommodation with us, for the 7 day self-isolation period. After this time has passed, the student can move to their accommodation as originally booked. If you are under 18, we can advise you on a case by case basis.

If your symptoms are mild, you should remain self-isolating in your own home.

If you feel you cannot cope with your symptoms at home or your condition gets worse or your symptoms do not get better after 7 days you can ask use the online Coronavirus symptoms checker, available here: NHS 111 Online Coronavirus service.

If you cannot get help with the NHS 111 Online Coronavirus service, you can call NHS Wales on 111.

Students are advised not to go directly to a GP (Doctor) or a hospital.

 

6. If I am self-isolating and my symptoms are mild, how will I attend class?

If your symptoms are mild and you are well enough to learn, you can attend your class online using software that allows you to see your teacher and class via your computer.

 

7. If I am self-isolating and I don’t feel well enough to join an online class, what can I do about my course?

If you are self-isolating and you don’t feel well enough to join an online class, you can request to take time off as a holiday. As long as there is enough time left on your visa, we can add this to the end of your course.

You will be responsible for covering the cost of your accommodation for the duration of the period you need to self-isolate, even if this is longer than your original course. You are also responsible for rearranging your accommodation at the postponed dates at your own cost.

 

8. I am a student and my course is in the future. I am worried about travelling and my flights.

We advise you take out comprehensive travel insurance and check that the terms and conditions cover these issues.

 

9. I am a student and my course is in the future. I am worried that my course might be cancelled or I may not be able to travel due t restrictions.

Celtic English Academy will be open unless it is shut by the Welsh Health Authorities or at the request of the Welsh Government. Our normal terms and conditions apply.

The only exception to this is our postponement period, which we are temporarily increasing from 6 to 12 months, if requested, until further notice.

 

10. If the academy is shut by the UK Health Authorities or the UK Government and I have already arrived, will I get my money back?

If the Welsh Government or Welsh Health Authorities close our academy we will offer online classes until we can open again. As we are still able to offer the service which has been paid for, there will not be any refund offered.

 

11. I am a student under 18 years of age

Please contact the academy on +44 02920 344 805 and ask to speak to the CEO so we can discuss your booking.

 

For more information:

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